Apple Arcade Just \"Does Not Understand Gamers\" and Frustrates Game Devs

Apple Arcade: A Double-Edged Sword for Game Developers

Apple Arcade, while offering a platform for mobile game developers, has reportedly caused significant frustration due to various operational issues. A Mobilegamer.biz report reveals developer concerns regarding the platform's functionality and support.

Developer Frustrations with Apple Arcade

The "Inside Apple Arcade" report paints a picture of discontent among developers. Key issues highlighted include delayed payments, inadequate technical support, and challenges with game discoverability. Some developers experienced payment delays of up to six months, jeopardizing their studios' financial stability. Communication with Apple's team was also cited as a major problem, with lengthy response times or a complete lack of response being common experiences. Attempts to obtain answers to product, technical, or commercial questions frequently resulted in unhelpful or non-existent replies.

Discoverability problems further compounded developers' frustrations. Some felt their games were effectively ignored by Apple, leading to poor visibility and limited player engagement. The rigorous quality assurance (QA) and localization process was also criticized as excessively demanding.

A Mixed Bag of Experiences

Despite the overwhelmingly negative feedback, some developers acknowledged positive aspects of the platform. Several appreciated the financial support provided by Apple, stating that it was crucial to their studios' survival. Others noted a perceived improvement in Apple Arcade's target audience focus over time.

A Lack of Understanding and Strategic Direction

The report suggests a lack of strategic direction and integration within the broader Apple ecosystem. Many developers felt Apple lacked understanding of its gaming audience and failed to share relevant data with developers. A prevailing sentiment was that Apple treats developers as a mere necessity, offering minimal support in return for exclusivity.