Blizzard finds itself embroiled in yet another controversy surrounding Overwatch 2. The latest issue involves the Cyber DJ skin for Lucio, which was initially sold for $19.99. Just a day after its release, Blizzard announced that the same skin would be available for free to players who watched a special Overwatch 2 event broadcast on Twitch for one hour on February 12.
Many players had already purchased the Cyber DJ skin before this announcement, leading to widespread frustration and anger when they discovered it could be obtained at no cost. This isn't the first instance where Blizzard has sold cosmetic items only to later offer them for free through promotions, prompting affected players to demand refunds. The Cyber DJ skin has since been removed from the in-game store, but Blizzard has yet to address the issue of potential refunds.
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The situation is particularly challenging for Overwatch 2, as it faces stiff competition from Marvel Rivals, which is currently outperforming it in various aspects. In response, Blizzard is set to unveil significant gameplay changes at an Overwatch 2 Spotlight event, also scheduled for February 12. During this event, Blizzard plans to reveal new maps, heroes, and other content, providing a sneak peek into future updates. The company will also host well-known streamers at their headquarters to showcase these upcoming features.