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FLS MOBILE FLOW EDITION

CategoryBusiness
Version7010.1090.80694
Size15.7 MB
DeveloperFLS GmbH
UpdateMay 04,2025

Rate：4.3

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Application Description

Experience the power of dynamic real-time scheduling with a permanent connection to your employees through our innovative solution: FLS MOBILE FLOW EDITION.

FLS MOBILE FLOW EDITION

Our vision is to provide a mobile field service solution that harnesses the full potential of digitization, supporting your on-site employees effortlessly and efficiently, without adding extra work. The FLS MOBILE App (FLOW EDITION) streamlines the entire process, ensuring greater efficiency through transparent, paperless call handling. This allows your field service team to focus on what truly matters – enhancing customer satisfaction.

From sending notifications about the engineer's arrival or delivery at the customer's location via text message to offering live on-route tracking, we minimize customer waiting times. Integrated with dynamic route scheduling (FLS Real-Time-Scheduling), our solution ensures maximum agility, making it easy to incorporate same-day and ad-hoc requests into the route schedule.

Take your field service to the next level with the FLS MOBILE FLOW EDITION, where fully digital workflow processes are seamlessly transferred to an app.

Are you currently modeling your processes in the BPMN standard or considering doing so in the future? With FLS MOBILE FLOW EDITION, you can effortlessly transfer your processes to your field service app. It provides an intuitive and user-friendly integration, tailored to the specific queries and process steps required for each individual service case.

FEATURES AT A GLANCE

BPMN Workflow Tool Set: Easily map and flexibly compile workflow processes in the BPMN standard "out of the box." This tool set allows for compact and rapid digitization of processes.
User and Role Reference: Offers clear, simple, and self-explanatory user guidance, supporting the skill set of the engineer/driver and minimizing error potential during execution.
Data Transmission: Sends all necessary deployment data (customer master data, object data, and material data) to the engineer's device, supporting offline, online, and hybrid scenarios.
GIS Mapping: Integrates with systems like Google Maps or individual GEO systems.
Easy Integration: Facilitates the inclusion of partners and service providers through link sharing.
Staff Radar: Displays nearby engineers, allowing them to view the locations of colleagues for assistance on calls.
Push Notifications: Sends alerts to engineers, particularly in emergencies.
Automated Customer Notification: Informs customers of the estimated time of arrival (ETA) at a defined time (e.g., 30 minutes before the appointment) via text message or email, with live on-route tracking available.
On-Premise Recording: Captures call and feedback data both online and offline.
Independent Appointment Scheduling: Allows field engineers to set binding appointments, which are integrated into FLS Real-Time-Scheduling.
Checklist and Report Management: Records checklists, reports, and updated master data.
Information Provision: Supplies all relevant information, including the scope and content of work, deadlines, and customer and machine or system data.
Real-Time File Exchange: Enables the attachment and direct transfer of files in common formats (photos, Word, Excel, PDF) to your ERP/CRM system.
Customizable Reports: Offers individually designable customer and call reports.
Audit-Proof Signatures: Records signatures post-deployment for both the customer and engineer.
Mobile Time Recording: Manages activity and absence recording.
Mobile Materials Management: Includes van stocktaking, allowing for direct booking and reordering of used materials, transparent recording of material exchanges between colleagues, and management of material groups, locations, storage facilities, inventory, serialized materials, material movement, and purchase or restock requests.